Salon Privacy Policy

1. Introduction

Welcome to Cozy Color Collective ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our salon, book our services, or interact with us in any way.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Name and contact details (address, phone number, email)
• Payment information
• Hair history and service preferences
• Photos of your hair (before and after services)
• Appointment history and preferences
• Health information relevant to services (allergies, sensitivities, medical conditions)

2.2 Automatic Information

When you use our website or online booking system, we may collect:

• IP address
• Browser type
• Device information
• Booking patterns
• Website usage data
• Cookies and similar technologies

2.3 Communications

We maintain records of:

• Appointment confirmations and reminders
• Service feedback and reviews
• Customer service communications
• Marketing preferences

3. How We Use Your Information

3.1 Primary Uses

We use your information to:

• Schedule and manage appointments
• Provide requested salon services
• Process payments
• Send appointment reminders
• Maintain your service history
• Create and update your client profile
• Document service results
• Ensure appropriate health and safety measures

3.2 Business Operations

Your information helps us:

• Improve our services
• Train our staff
• Maintain quality control
• Analyze service trends
• Manage inventory
• Plan staffing and resources

3.3 Communications and Marketing

With your consent, we use your information to:

• Send promotional offers
• Share salon news and updates
• Provide styling tips and product recommendations
• Request feedback
• Notify you about events or special promotions

4. Information Sharing and Disclosure

4.1 Internal Use

Your information is shared internally with:

• Stylists providing your services
• Front desk staff managing appointments
• Management for quality control
• Accounting staff for payment processing

4.2 Third-Party Service Providers

We may share information with trusted partners who help us:

• Process payments
• Manage our booking system
• Send communications
• Maintain our IT systems
• Analyze business data

4.3 Legal Requirements

We may disclose information:

• In response to legal requests
• To protect our rights and property
• To prevent fraud or harm
• To comply with regulatory requirements

5. Data Protection and Security

5.1 Security Measures

We protect your information through:

• Secure storage systems
• Encrypted data transmission
• Access controls and authentication
• Regular security updates
• Staff training on privacy practices

5.2 Data Retention

We retain your information:

• As long as needed to provide services
• As required by law
• For legitimate business purposes
• Until you request deletion (where applicable)

5.3 Physical Security

We maintain security of physical records by:

• Locked file storage
• Controlled access areas
• Secure disposal methods
• Regular audits

6. Your Rights and Choices

6.1 Access Rights

You have the right to:

• Review your personal information
• Request copies of your data
• Update or correct your information
• Opt-out of marketing communications

6.2 Data Requests

To request information about your data:

• Submit a written request
• Provide identity verification
• Allow up to 30 days for response
• No fee for basic requests

6.3 Marketing Preferences

You can control:

• Email marketing subscriptions
• SMS notifications
• Promotional contacts
• Photo usage for marketing

7. Children's Privacy

We do not knowingly collect information from children under 13 without parental consent. For clients under 18:

• Parent/guardian must be present
• Consent forms must be signed
• Special privacy protections apply

8. Changes to Privacy Policy

8.1 Policy Updates

We may update this policy:

• To reflect new practices
• To comply with regulations
• To improve clarity
• As our services evolve

8.2 Notification

We will notify you of changes through:

• Email notifications
• Website updates
• Salon postings
• Appointment reminders

9. International Clients

For international clients, we:

• Follow applicable data protection laws
• Ensure appropriate data transfers
• Honor country-specific rights
• Provide required disclosures

10. Contact Information

For privacy-related questions or concerns:

11. California Privacy Rights

California residents have additional rights under CCPA, including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of personal information sales
• Right to non-discrimination for exercising rights

12. Effective Date

This Privacy Policy is effective as of 11/26/2024

Last Updated: 11/26/2024